Shipping

La Lanta Fine Art ships worldwide.

After completing your purchase through La Lanta Fine Art’s website, you will receive an order confirmation email, followed by a shipping notification email.

The cost of shipping includes postage costs and the safe and secure packaging of your artwork (see Packaging Details for more information). The package will be delivered to your front door or lobby, but will not be unpacked or installed for you. For international delivery, please note that purchaser of the items will be responsible for any importation taxes, duty or charges levied at the point of importation. 

Estimated Delivery Times

Please be mindful of delays due to the customs clearing process or unprecedented circumstances, such as severe weather. 

Thailand

Deliveries within Thailand will usually arrive within 7 business days once you have completed your order.  

International

For international deliveries, please allow for a shipping time of two weeks or longer, government’s international shipping policies.  Your shipping notification email will include order tracking details that will allow you to track your package on the particular shipping carrier’s website.

As the listed recipient of the shipment, you may be asked to provide additional information by your customs department or local courier service, according to the policies of your country.

Packaging Details

Works on Canvas

For domestic and international shipping, there are two packaging options based on whether the work on canvas is framed or unframed.

If the work is unframed, the canvas will be rolled inside a dent-resistant tube, which is then packed into a sealed, corrugated box. 

If the work is framed, it will be delivered in a sealed, sturdy wooden crate. Packaging materials inside the crate will ensure that the artwork is protected and secured in place.

Note: Whether works on canvas can be taken off the frame and rolled depends on many factors. Please get in touch with an art advisor at [email protected] to find out the packaging options available for the artwork you are interested in.

Sculptures

For shipping within Thailand and internationally, sculptures are securely wrapped in packaging materials and shipped in a wooden crate.

Prints

For shipping within Thailand, prints are rolled in a dent-resistant tube.

For international shipping, prints are rolled in a dent-resistant tube, which is then packed into a sealed, corrugated box.

We will personally discuss all shipping details with you via email. If you would like any additional information, please get in touch at [email protected].

Refunds and Returns

Only artworks that arrive damaged will be eligible for a refund or return.  Each claim will be reviewed on a case-by-case basis and our staff will personally discuss the details of a refund or return with you via email.

How to Notify Us

If your artwork arrived in a damaged condition, please email [email protected] within 14 days of receiving the artwork.

In your email, please include the order number and photographs of the artwork and packaging. Please make sure the damage is clearly visible.

A member of our staff will get back to you within 3-5 working days. 

Next steps

Upon reviewing your email, we will determine whether you are eligible for a full refund via your original payment method. Once we have emailed a confirmation of your refund, it will be processed within 7-10 business days.

Please note that if you contact us 14 days after receiving the artwork you will not be refunded for your purchase.

If you would like help finding a replacement artwork, we would be happy to connect you to an expert who will work with you one-on-one to secure the perfect piece through our complimentary art advisory service. 

Returning Artwork

All refunded artworks and accompanying certificates must be returned to La Lanta Fine Art. We will cover the cost of return shipping.

Please ensure that the artwork is securely packaged with appropriate packing materials.

Processing Fee

A ฿3,000 processing fee will be charged for all refunds and returns.

Final Sale Items

Select artworks and limited edition prints will not be eligible for refunds or returns. If you are not sure whether a certain piece can be refunded or returned, please contact us at [email protected]