Only artworks that arrive damaged will be eligible for a refund or return.  Each claim will be reviewed on a case-by-case basis and our staff will personally discuss the details of a refund or return with you via email.

How to Notify Us

If your artwork arrived in a damaged condition, please email [email protected] within 14 days of receiving the artwork.

In your email, please include the order number and photographs of the artwork and packaging. Please make sure the damage is clearly visible.

A member of our staff will get back to you within 3-5 working days. 

Next steps

Upon reviewing your email, we will determine whether you are eligible for a full refund via your original payment method. Once we have emailed a confirmation of your refund, it will be processed within 7-10 business days.

Please note that if you contact us 14 days after receiving the artwork you will not be refunded for your purchase.

If you would like help finding a replacement artwork, we would be happy to connect you to an expert who will work with you one-on-one to secure the perfect piece through our complimentary art advisory service. 

Returning Artwork

All refunded artworks and accompanying certificates must be returned to La Lanta Fine Art. We will cover the cost of return shipping.

Please ensure that the artwork is securely packaged with appropriate packing materials.

Processing Fee

A ฿3,000 processing fee will be charged for all refunds and returns.

Final Sale Items

Select artworks and limited edition prints will not be eligible for refunds or returns. If you are not sure whether a certain piece can be refunded or returned, please contact us at [email protected]