La Lanta Fine Art determines whether an order is eligible for a refund or return on a case-by-case basis. Our staff will personally discuss the details of a refund or return with you via email.

 

How to Notify Us

If your artwork arrived in an unsatisfactory condition, please email [email protected] within 14 days of receiving the artwork.

In your email, please include the order number and photographs of the artwork and packaging. Please make sure the damage is clearly visible.

A member of our staff will get back to you within 3-5 working days. 

 

Next steps

Once we have reviewed your email, we will offer a full refund via your original payment method. Please note that if you contact us 14 days after receiving the artwork you will not be refunded for your purchase.

If you would like help finding a replacement artwork, we would be happy to connect you to an expert who will work with you one-on-one to secure the perfect piece through our complimentary art advisory service. 

 

Returning Artwork

All return shipments must be arranged through La Lanta Fine Art, and shipped with their original packaging and all accompanying certificates.

 

Final Sale Items

Select artworks and limited edition prints will not be eligible for refunds or returns. If you are not sure whether a certain piece can be refunded or returned, please contact us at [email protected]

 

Cancellations

All orders can be cancelled any time before shipment. If you have already completed the purchase, please email [email protected] to cancel the order.